West Mall

Address

1 Bukit Batok Central Link, #02-10 West Mall,
Singapore 658713

Phone

(65)6817-5100

Business Hours

Mon - Sat: 10.00am - 6.30pm
Sun & Public Holiday: Closed

Hearing Test

Assess your hearing and understand your hearing needs with a professional hearing test.

Hearing Aid Fitting (REM)

Fine-tune your hearing aids using Real Ear Measurement for better comfort and clarity.

Hearing Aid Consultation

Get expert advice on choosing hearing aids that suit your hearing and lifestyle.

Tinnitus Management

Explore practical strategies and hearing solutions to help manage tinnitus symptoms.

Maintenance & Repair

Keep your hearing aids working well with cleaning, maintenance and repair support.

Book an Appointment

Drop us your details and let us get back to you!

Listening Lab - Hearing Aids Centre in Bukit Batok, Singapore

4.9

Based on 148 reviews

review us on

Jane Agustin

2 months ago

Wei Ming Chung

2 months ago

Ms Fiyonn is probably the nicest person you can find in Singapore. She helped me to do hearing tests and educated me patiently about hearing loss. I am glad I went to her

Bryan Tan

3 months ago

21 July 2026 around 12noon. Lady staff was unfriendly towards us. Came around 12.10pm but there was no other customers, tell us come back 12.30pm. Came back exactly at 12.30pm, was told to still wait awhile. Seems to be a bit impatient when my family member was trying to explain the issue

Loh meng wah

4 months ago

Thank u very much

Dedy Dey

5 months ago

Peggy Seo

7 months ago

I am so happy that I met Akane. She was very patient and gave very good service. I really appreciated her explanations on my hearing aids, they were very clear.

Izz Afiq

9 months ago

Staff provided comprehensive and excellent advice. Well equipped with the right tools to address my grandmother’s hearing problem. The staff, Fiyonn attended to me and was friendly and affable as well to me and my family

ray wong

9 months ago

Ms FIYONN Lay Listening lab very sincerely appreciate her courtesy, her explicitly in explaining and fixing my hearing aids. I am very grateful. It’s wonderful experience getting to know you. Thank you

Abigail Wong

11 months ago

I brought my mother to this outlet because she had hearing loss. Fiyonn assisted my mother by conducting a hearing test, choosing the right hearing aid and teaching her how to maintain it. She was extremely patient and polite throughout the whole process and genuinely cares about the well-being of her clients. This was a great experience and Fiyonn exemplified excellent customer service, pre and post-purchase of the hearing aid.

George Voon

1 year ago

Not my first visit but each time it was pleasant, informative and enlightening. This time I learnt there was government subsidy, connecting to my iPhone thru Accessibility, etc. Flyann is always ever so helpful. Thank you.

Peng Foo Cheng

1 year ago

Evelyn Ang

1 year ago

Very helpful and friendly Fiyonn who attended to my mum's hearing aid. Very patient and kind lady too. Thank you Ms Fiyonn Lay

Xiaofeng Zhou

1 year ago

Miss Fiyonn Lay is very professional and patient. I'm very happy with the service and the product. 👍👍

Yu Maw (KonwledgeIsUseful)

1 year ago

Audiologist Fiyonn has a perfect knowledge at her professional and she explained very clearly about hearing aids what I had chosen. I am very satisfied with her service and highly recommended.

Karen

1 year ago

On 8/7, I walked in to Listening Lab (West Mall) to get my mom’s hearing aid repair, I couldn’t provide any warranty except a invoice from NUH, but knew it should have been expired. Fiyonn was helpful and patience to retrieve the information from her system. Finally we collected the aid on 6/8, My mom was very happy and listened to Fiyonn advice. Thanks Fiyonn for your awesome excellent service.

ting wei liam

1 year ago

Made an appointment to bring my grandmother down for a hearing test and to assess her suitability for the use of hearing aids. Fiyonn’s service was impeccable, from administering the tests to giving sound advice! She really made the entire session very comfortable for us and my grandmother left happily with the hearing aids in her ears 🙂

Ben Lim

1 year ago

Wanted to commend Fiyonn for her excellent after-sales service although I did not purchase the hearing aids from her. Highly recommend to check out this place if you are looking for hearing aids.

Annie Ang

1 year ago

My experience at The Listening Lab was awesome. Fiyonn served me with great patience and she has great knowledge and explanation to share how hearing loss can be helped with a good pair of hearing aid. Honestly, I wouldn't have purchased the hearing aid if it wasn't for her kind patient and knowledge, it makes a whole of difference to people like myself who cannot hear clearly. Thank you Fiyonn...you have given me 5 stars service .

Henry Lim

1 year ago

My wife and I arranged & visited Listening Lab(West Mall) on 27 May’25 regards charger/battery issues. Ms Fiyonn Lay assisted us and helped in expediting the replacement of both L & R side batteries at its service centre, knowing we do not have any spare set to use. We are so glad that it was ready for collection on 6 Jun’25 instead of an expected waiting time of 2 - 3 weeks. Besides, Ms Fiyonn helped us to check/test our charger cum dehumidifier, she also patiently guided and shared with us its proper handling while charging. She assured us that it still in fine working condition and also shared tips that aligned with iPhone to enhance our hearing experiences. Adding to the pleasant experiences is Ms Fiyonn friendly and cheerful personality throughout our visits. Much appreciated, Ms Fiyonn! 🙏👍