Kelvin Lee is a seasoned professional with over 20 years of experience in the medical device industry, specializing in hearing-related devices such as hearing aids, tinnitus management tools, and cochlear implants. He began his career as a hearing aid acoustician in 2002 and has since held senior management roles in Siemens Medical Instruments and The Hearing Solution Group, where he oversaw retail operations, marketing, and business development across the Asian region.
Beyond his work in audiology, Kelvin is a successful serial entrepreneur. He co-founded several technology companies, including Handy Apps Pte Ltd, whose products have achieved over 65 million downloads worldwide.
In addition to his professional accomplishments, Kelvin is deeply committed to community service. He volunteers as a certified community mediator with the Community Mediation Centre under the Ministry of Law in Singapore, helping to enhance the quality of life among families and neighbors. He is also an active grassroots advocate, with a particular focus on sustainable living initiatives.
I remember her personal ritual with her hearing aid: She would only wear it when she knew friends or family were visiting. She would first take a bath, get dressed, towel-dry her hair, comb her hair backwards then get her Rexton Pocket Hearing Aid out.
She would then attach the receiver cable to the pocket aid, clip the boxy-looking device to her blouse and very gingerly place the earpiece into her ear canal. It would then be switched on and the whole family regardless of where they were in the home, would instantly be notified that the hearing aid was “on” because of the squealing feedback! In the past, hearing aids without feedback detection and cancellation technology, would scream and wait till the user slowly fidgeted and shifted the earpiece tightly into the ear. When it was firmly fitted, the hearing aid would go silent and lo and behold: Po Po was able to hear!
Without her hearing aid, Grandma was very much socially restricted. She relied almost entirely on visual cues to understand others and because of that, I grew up learning to speak with wildly gesticulating hands.
Grandma passed away too early for her time in the 1990s, never seeing us into adulthood. She also never had the opportunity to experience the advancements in hearing technology that could improve her life.
Now even after several decades in audiology, I tell this personal story to industry partners, clients and friends about how my childhood interaction with hearing aids was like. Many of my peers had similar stories and I now realize that my memories had an indelible imprint on my life and took me on the path to start The Listening Lab. Whatever inadequacies that Po Po faced because of the lack of audiology know-how, became a driving force and my personal mission to deliver the best retail hearing care experience possible.
I started as a hearing professional in a tiny center in Bishan (Singapore), then progressed to work for the largest multinational companies in the training of hearing professionals worldwide and the development of retail hearing services to the public. I was also involved in developing some of the most advanced hearing devices of their generation.
With me throughout this journey, was how I could improve the life of someone like Po Po who was most essentially a loving grandma, a jovial spirit and a cherished memory.
IF WE CAN’T MAKE YOUR HEARING DEVICE OPTIMAL — PRECISION POSSIBLE— SURELY NO ONE ELSE CAN.
There isn’t a “one size fits all” strategy to address your unique hearing needs, whether you are using hearing aids or implants. The difference is in how we conduct our hearing tests and hearing rehabilitation to help you determine what you hear, resulting in the best and most accurate hearing possible from our devices.
The Listening Lab has a clear mission: Using heart & science, we aim to restore hearing for everyone in need.
Our scientific approach – from the head – provides us with the best solutions for our clients. Our approach from the heart, provides the patience, tenacity, and humanity to educate and guide clients to overcome the adaptation hurdles required before a permanent improvement begins.
To be at the forefront provider of hearing technologies in order to and bring enjoyment and comfort to life.
Whether a child, growing teen, working adult, or senior retiree, we strive always to be the best hearing care partner to people of all ages and walks of life.
Head of Retail, Singapore | AudiologistAlicia Tay is an experienced audiologist with a Master of Audiology (MAud) degree from the University of Auckland, which she earned in 2017. She began her career in New Zealand,... Read More
Clinical Support Manager Aaralyn Nicole Yik brings over a decade of sales expertise to her role, including seven years specializing in the hearing industry. Her experience spans hearing aids, cochlear implants, and.... Read More
Head of Retail, Malaysia | Audiologist Joyce Wong is a seasoned professional with over seven years of experience in the audiology industry. She holds a Bachelor of Health Science (Hons) in Audiology from the University of.... Read More
Hearing Enhancement System Manager With nine years of experience in the Hearing Enhancement System industry, Chung Wai Leong specializes in delivering solutions that meet client expectations and align with tender.... Read More
Group Finance & Admin Manager – Singapore and Malaysia Mariana Fuad brings over a decade of experience in finance and business management to her role, specializing in financial reporting, operational analysis, and strategic business partnering.... Read More
Marketing Assistant Manager, Malaysia and Singapore Melanie Danker holds a degree in International Relations and has honed her expertise in marketing over nearly a decade in the industry. She has accumulated a wealth of experience.... Read More
Assistant Retail Manager | Clinical Audiologist Rachel Tai is a highly skilled clinical audiologist with a Master of Clinical Audiology from La Trobe University, Australia. She brings over five years of experience in audiology, with a focus.... Read More
Assistant Retail Manager | Audiometrician With over a decade of experience in the hearing aid industry, Vivian Loi has been an integral part of The Listening Lab team since 2021. Her extensive background in retail hearing care is.... Read More
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