Brian Richmond prefers
The Listening Lab
Find Out How The Listening Lab helped Brian to hear well again
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Digital

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Hearing Test

What our customers say:

The Voice of two Generations in Singapore radio, Mr Brian Richmond, has chosen The Listening Lab to be his audiology and hearing services provider. We could not be prouder! Brian is the definitive household name in English Radio since the early years of Singapore's founding, starting with Rediffusion followed by Radio One and now with Gold 90.5FM as well as Vintage Radio Singapore. His honeyed voice and selection of music filling our ears as we lived the bustle of our daily lives. Soccer fans from the Malaysia Cup era of soccer will never forget his heart-pounding commentary from "live" matches, as we experienced the ups and downs of the Singapore Lions in the 1970s to 90s. Few people know sound as well as Brian so we are immensely proud that he has chosen The Listening Lab to be his choice and solution for better hearing. Our Executive Director Kelvin Lee is proudly beaming ear-to-ear in this photo with Brian. But you wont be able to see it through the masks!

Person in charge nice and helpful with warm smiling face. Should you have hearing problem, can seek for her advise.

I started experiencing loss of hearing sometimes in 2010 (41 years old) owing to some medical issue. I was having difficulties hearing conservation especially in meeting. Thus, giving me the fear in attending meeting. Initially I started with Phonak hearing aid. It helps amplified the sound and I could hear better then. Somehow, my hearing loss deteriorated further that in late 2012 (43 years old), there was profound loss of hearing on my right ear. Even digital hearing aid could not help. On my left ear there is still about 50% to 60% hearing with hearing aid. I was lost at this point of time. I was considering learning sign language. I went to see my ENT specialist and my audiologist Mr. Bala advised me to go for an CI as an alternative to my hearing loss. The Cochlear Implant I went to consult my ENT doctor (Dr Raymond Ngo) about CI and he described to me how it works. I was happy to learn that I could hear again with the CI. I was not concerned by the operation I needed to go through, it was the cost of that was my main obstacle. It cost about 15 to 20 times more than a normal digital hearing aid. My first CI (AB Q70) – 2013 (44 years old) In the beginning of 2013, I totally lost my hearing on my right ear. In December 2013, I went through the operation for my right ear. About one week after the operation, the processor (Advance Bionic Q70) was switched on. It was wonderful experience when I can hear again. At first, it sounded like “mickey mouse” voice when I hear people talking around me. But very quickly, I have adopted and though it is not perfectly the same as before my hearing loss, it is more enough to let me live normally again. It works very well in quiet environment but is still a challenge in noisy places, like hawker centre or site meeting etc. In 2015, my Q70 was upgraded to Q90 processor, which is what I am using today. The sound quality is much better and has more functions/program in its software. In 2016, my left ear also suffered complete hearing loss. Though hearing with just the right ear is sufficient for my daily routine, I still felt handicapped at times. I cannot hear properly if people stand on my left side while talking to me or call me from behind. Understand that our local government will not subside for the second ear implant and the cost of CI is also not cheap, I could only go with one hearing ear at the moment. I also thank God for Engineer and Scientist, giving them the knowledge to create such a complex and sophisticate device to help those with hearing loss like me. It will be all perfect if the cost is affordable too.

I took my mum to Listening Lab at Simei to get her hearing aid fixed, during our first visit, she patiently explained the whole procedure to my mum and also explain to my mum why she really in need to fix the hearing aid. She is very knowledgeable, and friendly, and we are encouraged to ask questions. she is also very patient with old people which is the most importance. Also her after service is superb so I highly recommend.

My mum, Madam Kek (73 year old) had the Cochlear implant (CI) done on her left side in 10th September 2019. Thereafter, thanks to the subsequent auditory verbal therapy, evaluation from SGH ENT team, as well as, the support from AB's and Listening Lab staffs; Madam Kek was able to hear, comprehend sound and music from her Cochlear implant, Naida CI Q90, and hearing aid (HA), Naida Link UP, for her right side before end year. We are happy that both the CI and HA have improved mum qualify of life. Now Madam Kek is looking forward to work again to pass her time as she can hear and better communicate with others.

Titus was implanted when he was 18 months old. He is a happy, talkative 6.5 years old now. AB has been with him for 5 wonderful hearing years and we are looking forward to a bright future that lies ahead for him. AB’s Naída CI sound processors are reliable and the technology is constantly evolving and upgrading. When Titus was introduced to Naida Link CROS, his life was enriched. The wireless network established between his Naida CI sound processor and a Naida Link CROS transmitter allows him to hear from both ears. This changes Titus’s life and the way we interact with him. We are also very pleased with the prompt response and service provided to us. The staff in AB genuinely cares! We want to thank AB for making Titus’s hearing journey an enjoyable and a relatively stress free one!

I have been living with progressive hearing loss for more than three decades. Socially, I find myself fearful of communicating with people and at home, watching 'soundless' television programs is a norm. An unforgettable experience. Trying on a pair of Resound GN hearing aid, I was energized and revitalized and overwhelmed with emotional tears of joy. The Resound GN is truly remarkable and uniquely equipped with three-friendly-user environmental modes that provide hearing comfort wherever we are. In particular, I like to extend my utmost gratitude to Hearing Consultant. With her profound compassion and wisdom in guiding me, I am confident that I can forge a formidable partnership with the Listening Lab; So that I can rebuild a new chapter of a happy and value-creative life and simultaneously, leaving behind the painful memories of the past three decades.

My mum has hearing loss for many years. Consultant of Listening Lab helped her fitted with Resound hearing aid. His patience and professionalism was greatly appreciated as the hearing aid enable her to hear and communicate with the people around her especially her grand children. We are happy with the services rendered by consultant. Keep up the good work!!

Your service is marvellous! Patient and friendly. Mr Ching has been a customer of The Listening Lab since 2018. We have been attending to him for his follow up reviews and we are glad to see his progress!

My husband purchased a Siemens Pure 7PX in 2016. We wish to appreciate Listening Lab for their ongoing attention and professional help they have been providing to us. This is in continuation of our appreciation made about a year ago for all the help rendered since 2016. They have now gone a step beyond to secure the support and cooperation of their office in Singapore to further help fine tune the equipment which is now to our satisfaction. We are now aware that these types of hearing aids are people specific, and require fine tuning to compensate for improved/ deteriorated hearing over time and we are pleased to express our utmost satisfaction for the patience, dedication and care displayed by each and every member of the Listening Lab team in both Malaysia and Singapore. We can now confirm that it is MORE important WHO you by these specific products from rather than what you buy. My husband and I would like to mention in particular Consultant in LL Malaysia and Consultant in LL Singapore for their help and support.

Widex - High Definition Hearing

Sound like no other. The sounds that connect you to your life are significant.

Marine Parade Opening

After successfully reaching out to our customers in the North, East and West parts of Singapore, Listening Lab has now opened our newest branch in the South East, in Marine Parade.

Marine Parade opening

Hearing Aids Collections

Hearing Aids Collections

Inspired by clarity in sound and daily wearing comfort, find the perfect hearing aids to suit your lifestyle and needs while gaining back your full hearing potential with these selections of hearing solutions.

Listening Lab’s Insider

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