Hearing Aid Maintenance & Cleaning

Hearing aids are sophisticated medical devices which are designed to collect and specifically amplify sounds that a hearing aid user requires. These are considered Class B (Low to medium risk) medical devices under Singapore’s Health Sciences Authority (HSA) medical device classification system and Class 1 Medical Devices (Air conduction hearing aids) under The Food And Drug Administration (FDA) of The United States.

Hearing aids are very durable devices which are water resistant, sweat resistant and drop proof from reasonable heights. However they need to be still properly maintained. Very often, audiologists and hearing professionals rely on listening checks to determine of there is an issue with your hearing aid.

This is a very inadequate method for reliability testing the actual functioning level of your hearing aid. Proper tests should be conducted inside a controlled environment, to determine if your hearing aid is functioning properly. What are these tests?

Cleaning Your Hearing Device Before Testing

Hearing Aids should be cleaned and cleared rigorously before it is checked. A hearing aid can underperform if it’s receiver (speaker) is blocked by earwax so to prevent such inaccurate readings, hearing aids should be properly cleaned and all foreign particles that affect its output should be removed.

The Listening Lab employs an advanced approach with specialised equipment to clean and clear out all foreign objects such as earwax, sweat, dead skin cells or other oils and solids that could affect the performance of your hearing aid. Only after a thorough cleaning and drying process like this, can we proceed to evaluate your hearing aid’s functioning level.

Test Facility For Your Hearing Aid

The hearing device needs to be measured by in a quiet environment and pushed to its maximum setting to see its performance level. To do this, your hearing professional will need a specialised sound chamber to measure the output levels of your hearing aid. Many hearing professionals use a listening check in place of this objective test procedure.

The Listening Lab utilises a purpose-built hearing instrument test chamber to determine the actual performance level of your hearing aid as it is. This is then compared against the specifications of your model of hearing device when it is brand new.

If there is an obvious discrepancy, our systems are able to find out and isolate where the issue with the hearing device might be, and your professional can proceed with a review, repair, or overhaul. Call us today to find out more about our rigorous multipoint service and maintenance approach to your precious hearing aids.

What Do Our Customers Say?

Person in charge nice and helpful with warm smiling face. Should you have hearing problem, can seek for her advise.

Catherine Tang Yap

Your service is marvellous! Patient and friendly. Mr Ching has been a customer of The Listening Lab since 2018. We have been attending to him for his follow up reviews and we are glad to see his progress!

Mr Ching

My husband purchased a Siemens Pure 7PX in 2016. We wish to appreciate Listening Lab for their ongoing attention and professional help they have been providing to us.

Mr & Mrs Sriram

My mum has hearing loss for many years. Consultant of Listening Lab helped her fitted with Resound hearing aid. His patience and professionalism was greatly appreciated as the hearing aid enable her to hear and communicate with the people around her especially her grand children. We are happy with the services rendered by consultant. Keep up the good work!!

Madam Low

The Voice of two Generations in Singapore radio, Mr Brian Richmond, has chosen The Listening Lab to be his audiology and hearing services provider. We could not be prouder!

Brian is the definitive household name in English Radio since the early years of Singapore's founding, starting with Rediffusion followed by Radio One and now with Gold 90.5FM as well as Vintage Radio Singapore. His honeyed voice and selection of music filling our ears as we lived the bustle of our daily lives.

Soccer fans from the Malaysia Cup era of soccer will never forget his heart-pounding commentary from "live" matches, as we experienced the ups and downs of the Singapore Lions in the 1970s to 90s.

Our Executive Director Kelvin Lee is proudly beaming ear-to-ear in this photo with Brian. But you wont be able to see it through the masks!

Brian Richmond

I started experiencing loss of hearing sometimes in 2010 (41 years old) owing to some medical issue. I was having difficulties hearing conservation especially in meeting. Thus, giving me the fear in attending meeting.

Initially I started with Phonak hearing aid. It helps amplified the sound and I could hear better then. Somehow, my hearing loss deteriorated further that in late 2012 (43 years old), there was profound loss of hearing on my right ear. Even digital hearing aid could not help. On my left ear there is still about 50% to 60% hearing with hearing aid. I was lost at this point of time. I was considering learning sign language. I went to see my ENT specialist and my audiologist Mr. Bala advised me to go for an CI as an alternative to my hearing loss.

I also thank God for Engineer and Scientist, giving them the knowledge to create such a complex and sophisticate device to help those with hearing loss like me. It will be all perfect if the cost is affordable too.

Jonathan Po

I took my mum to Listening Lab at Simei to get her hearing aid fixed, during our first visit, she patiently explained the whole procedure to my mum and also explain to my mum why she really in need to fix the hearing aid. She is very knowledgeable, and friendly, and we are encouraged to ask questions. she is also very patient with old people which is the most importance. Also her after service is superb so I highly recommend.

Mdm Goh

My mum, Madam Kek (73 year old) had the Cochlear implant (CI) done on her left side in 10th September 2019. Thereafter, thanks to the subsequent auditory verbal therapy, evaluation from SGH ENT team, as well as, the support from AB's and Listening Lab staffs; Madam Kek was able to hear, comprehend sound and music from her Cochlear implant, Naida CI Q90, and hearing aid (HA), Naida Link UP, for her right side before end year. We are happy that both the CI and HA have improved mum qualify of life. Now Madam Kek is looking forward to work again to pass her time as she can hear and better communicate with others.

Madam Kek

Titus was implanted when he was 18 months old. He is a happy, talkative 6.5 years old now. AB has been with him for 5 wonderful hearing years and we are looking forward to a bright future that lies ahead for him. AB’s Naída CI sound processors are reliable and the technology is constantly evolving and upgrading. When Titus was introduced to Naida Link CROS, his life was enriched. The wireless network established between his Naida CI sound processor and a Naida Link CROS transmitter allows him to hear from both ears. This changes Titus’s life and the way we interact with him. We are also very pleased with the prompt response and service provided to us. The staff in AB genuinely cares! We want to thank AB for making Titus’s hearing journey an enjoyable and a relatively stress free one!

Titus Pang

I have been living with progressive hearing loss for more than three decades. Socially, I find myself fearful of communicating with people and at home, watching 'soundless' television programs is a norm.

An unforgettable experience. Trying on a pair of Resound GN hearing aid, I was energized and revitalized and overwhelmed with emotional tears of joy. The Resound GN is truly remarkable and uniquely equipped with three-friendly-user environmental modes that provide hearing comfort wherever we are.

In particular, I like to extend my utmost gratitude to Hearing Consultant. With her profound compassion and wisdom in guiding me, I am confident that I can forge a formidable partnership with the Listening Lab; So that I can rebuild a new chapter of a happy and value-creative life and simultaneously, leaving behind the painful memories of the past three decades.

Mr Tan