Troubleshooting for Common Hearing Aid Problems

November 19, 2019

Problem: My hearing aids are not producing any sound.

Possible Solutions:

First off, make sure that your hearing aids are turned on. This is an honest mistake that people often fail to remember.
Also, check if the volume of your device isn’t turned all the way down.
Or, maybe it’s the way the batteries were placed. Check if yours were properly inserted.
It can also be that your hearing aids already ran out of juice. Consider replacing it with a new set of batteries or charging it if you’re using rechargeable hearing aids (read: How powerful are rechargeable hearing aids).
Make sure that nothing is blocking the microphone opening and sound outlet.
You can also try to tweak the settings and see if there is any improvement.

Problem: The sounds produced by my hearing aids are too soft or distorted.

Possible Solutions:

When this happens, try to see what level your device’s volume is at. Turn it up a bit and see if there are any changes.
Make sure that your hearing aids are free from wax or other substances that may have caused the distortion of sound.
It is also possible that your hearing has changed. If so, you may need to undergo an updated hearing evaluation to find out if it’s necessary for you to have your hearing aids adjusted. Avail a FREE hearing test!

Problem: My hearing aids are producing a whistling sound or feedback.

Possible Solutions:

Try reinserting your device to your ears. It is possible that you may have just improperly placed them.
The best solution here is to turn down the volume. This may prompt the whistling to stop.
Your ear canals may be blocked with earwax (read: What the colour of your earwax is telling you). There are two ways this could go wrong—the first is turning up the volume so you could hear through the earwax and the second is the sound bouncing off any blockage in the ear canals.
It could be that your hearing aids are not fitted to your ears properly and the sounds are leaking through the vent or around the earmold. What you can do is to have your hearing aids refitted.

Have your hearing aids refitted! Consult with any of our hearing care centres in Singapore.

Problem: The sounds coming out my hearing device are not consistent.

Possible Solutions:

There’s one simple reason for this—the battery running low on power (read: How to make the most out of your hearing aids’ battery). Get a new set of batteries or charge your device if you’re using rechargeable hearing aids.

Can’t find the answer from any of the issues above? Your hearing aids could be due for a much needed maintenance and cleaning already. Check out how our hearing aid maintenance and cleaning service can help.

About The Listening Lab

Listening Lab is a home-grown company whose mission is to help our clients restore their hearing to enjoy the life that they desire. Experiencing hearing loss can be detrimental to one’s quality of life. Hence we commit to providing high-quality hearing solutions.

Our hearing solutions include hearing tests and treatment and prescribing hearing aids. Clients may come to get their hearing checked, and we will assess whether hearing aids are required.

If hearing aids are required, clients can choose from a variety of the best hearing aid brands we provide. Each of the products offers unique features that complement daily use and perform well in helping our clients enjoy the life that they desire.

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What Do Our Customers Say?

Person in charge nice and helpful with warm smiling face. Should you have hearing problem, can seek for her advise.

Catherine Tang Yap

Your service is marvellous! Patient and friendly. Mr Ching has been a customer of The Listening Lab since 2018. We have been attending to him for his follow up reviews and we are glad to see his progress!

Mr Ching

My husband purchased a Siemens Pure 7PX in 2016. We wish to appreciate Listening Lab for their ongoing attention and professional help they have been providing to us.

Mr & Mrs Sriram

My mum has hearing loss for many years. Consultant of Listening Lab helped her fitted with Resound hearing aid. His patience and professionalism was greatly appreciated as the hearing aid enable her to hear and communicate with the people around her especially her grand children. We are happy with the services rendered by consultant. Keep up the good work!!

Madam Low

The Voice of two Generations in Singapore radio, Mr Brian Richmond, has chosen The Listening Lab to be his audiology and hearing services provider. We could not be prouder!

Brian is the definitive household name in English Radio since the early years of Singapore's founding, starting with Rediffusion followed by Radio One and now with Gold 90.5FM as well as Vintage Radio Singapore. His honeyed voice and selection of music filling our ears as we lived the bustle of our daily lives.

Soccer fans from the Malaysia Cup era of soccer will never forget his heart-pounding commentary from "live" matches, as we experienced the ups and downs of the Singapore Lions in the 1970s to 90s.

Our Executive Director Kelvin Lee is proudly beaming ear-to-ear in this photo with Brian. But you wont be able to see it through the masks!

Brian Richmond

I started experiencing loss of hearing sometimes in 2010 (41 years old) owing to some medical issue. I was having difficulties hearing conservation especially in meeting. Thus, giving me the fear in attending meeting.

Initially I started with Phonak hearing aid. It helps amplified the sound and I could hear better then. Somehow, my hearing loss deteriorated further that in late 2012 (43 years old), there was profound loss of hearing on my right ear. Even digital hearing aid could not help. On my left ear there is still about 50% to 60% hearing with hearing aid. I was lost at this point of time. I was considering learning sign language. I went to see my ENT specialist and my audiologist Mr. Bala advised me to go for an CI as an alternative to my hearing loss.

I also thank God for Engineer and Scientist, giving them the knowledge to create such a complex and sophisticate device to help those with hearing loss like me. It will be all perfect if the cost is affordable too.

Jonathan Po

I took my mum to Listening Lab at Simei to get her hearing aid fixed, during our first visit, she patiently explained the whole procedure to my mum and also explain to my mum why she really in need to fix the hearing aid. She is very knowledgeable, and friendly, and we are encouraged to ask questions. she is also very patient with old people which is the most importance. Also her after service is superb so I highly recommend.

Mdm Goh

My mum, Madam Kek (73 year old) had the Cochlear implant (CI) done on her left side in 10th September 2019. Thereafter, thanks to the subsequent auditory verbal therapy, evaluation from SGH ENT team, as well as, the support from AB's and Listening Lab staffs; Madam Kek was able to hear, comprehend sound and music from her Cochlear implant, Naida CI Q90, and hearing aid (HA), Naida Link UP, for her right side before end year. We are happy that both the CI and HA have improved mum qualify of life. Now Madam Kek is looking forward to work again to pass her time as she can hear and better communicate with others.

Madam Kek

Titus was implanted when he was 18 months old. He is a happy, talkative 6.5 years old now. AB has been with him for 5 wonderful hearing years and we are looking forward to a bright future that lies ahead for him. AB’s Naída CI sound processors are reliable and the technology is constantly evolving and upgrading. When Titus was introduced to Naida Link CROS, his life was enriched. The wireless network established between his Naida CI sound processor and a Naida Link CROS transmitter allows him to hear from both ears. This changes Titus’s life and the way we interact with him. We are also very pleased with the prompt response and service provided to us. The staff in AB genuinely cares! We want to thank AB for making Titus’s hearing journey an enjoyable and a relatively stress free one!

Titus Pang

I have been living with progressive hearing loss for more than three decades. Socially, I find myself fearful of communicating with people and at home, watching 'soundless' television programs is a norm.

An unforgettable experience. Trying on a pair of Resound GN hearing aid, I was energized and revitalized and overwhelmed with emotional tears of joy. The Resound GN is truly remarkable and uniquely equipped with three-friendly-user environmental modes that provide hearing comfort wherever we are.

In particular, I like to extend my utmost gratitude to Hearing Consultant. With her profound compassion and wisdom in guiding me, I am confident that I can forge a formidable partnership with the Listening Lab; So that I can rebuild a new chapter of a happy and value-creative life and simultaneously, leaving behind the painful memories of the past three decades.

Mr Tan