Remote Hearing Care – An Alternative Service for Hearing Aid Users

February 27, 2020

For hearing aid wearers, the situation made it more challenging to go to a hearing care clinic for hearing aid assistance.

Fortunately, there is an alternative for hearing aid users experiencing hearing aid problems. The service is called remote hearing care – a particular hearing care service offered remotely.

But how does remote hearing care help hearing aid users, especially in situations like COVID-19?

Remote assistance

Remote hearing care, as an alternative service, works in a way that you don’t have to necessarily leave your home just to get help from your hearing consultant.

For instance, you are having a sound blast at home and your hearing aid suddenly bugs down and not working to your liking. The usual workflow in situations like this is to head out to your hearing center and ask for assistance.

With remote hearing care, however, you now have the option to just tap/activate a couple of options through a hearing aid app using your smartphone to signal assistance and soon enough your hearing consultant will get back to you to learn more about your issue and provide you resolutions after a couple of adjustments based on your reported hearing aid problem.

The beauty with remote hearing care is that your issue with your hearing aids will be resolved remotely, which is very helpful in situations where leaving your home is not possible.

Yes, we offer remote hearing care!

That’s right! The Listening Lab is pleased to provide remote assistance for hearing instrument adjustment to you! To learn more on how this works, visit our remote hearing care service page.

Our existing customers enjoy this service for free! If this is the first time you hear about us, you can avail our remote hearing care service by first visiting us for your initial hearing aid fitting and activation.

We want the best possible experience for our customers, so we made sure that we are offering something that provides assistance to our hearing aid clients wherever they may be.

Bonus

Be worry-free when visiting any of The Listening Lab centers. All of our hearing centers have implemented a thorough hygiene and cleanliness protocol in light of COVID-19.

We do wipe-downs after every consultation to ensure a virus free environment not only for each and every client we have, but for ourselves too. This way we can perform our duties worry-free while making our clients comfortable and safe. Read: Critical reasons to only deal with hearing clinics with top-notch hygiene practices

Should you need to avail one of our hearing care services, feel free to reach us or visit our hearing centers.

About The Listening Lab

Listening Lab is a home-grown company whose mission is to help our clients restore their hearing to enjoy the life that they desire. Experiencing hearing loss can be detrimental to one’s quality of life. Hence we commit to providing high-quality hearing solutions.

Our hearing solutions include hearing tests and treatment and prescribing hearing aids. Clients may come to get their hearing checked, and we will assess whether hearing aids are required.

If hearing aids are required, clients can choose from a variety of the best hearing aid brands we provide. Each of the products offers unique features that complement daily use and perform well in helping our clients enjoy the life that they desire.

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What Do Our Customers Say?

Person in charge nice and helpful with warm smiling face. Should you have hearing problem, can seek for her advise.

Catherine Tang Yap

Your service is marvellous! Patient and friendly. Mr Ching has been a customer of The Listening Lab since 2018. We have been attending to him for his follow up reviews and we are glad to see his progress!

Mr Ching

My husband purchased a Siemens Pure 7PX in 2016. We wish to appreciate Listening Lab for their ongoing attention and professional help they have been providing to us.

Mr & Mrs Sriram

My mum has hearing loss for many years. Consultant of Listening Lab helped her fitted with Resound hearing aid. His patience and professionalism was greatly appreciated as the hearing aid enable her to hear and communicate with the people around her especially her grand children. We are happy with the services rendered by consultant. Keep up the good work!!

Madam Low

The Voice of two Generations in Singapore radio, Mr Brian Richmond, has chosen The Listening Lab to be his audiology and hearing services provider. We could not be prouder!

Brian is the definitive household name in English Radio since the early years of Singapore's founding, starting with Rediffusion followed by Radio One and now with Gold 90.5FM as well as Vintage Radio Singapore. His honeyed voice and selection of music filling our ears as we lived the bustle of our daily lives.

Soccer fans from the Malaysia Cup era of soccer will never forget his heart-pounding commentary from "live" matches, as we experienced the ups and downs of the Singapore Lions in the 1970s to 90s.

Our Executive Director Kelvin Lee is proudly beaming ear-to-ear in this photo with Brian. But you wont be able to see it through the masks!

Brian Richmond

I started experiencing loss of hearing sometimes in 2010 (41 years old) owing to some medical issue. I was having difficulties hearing conservation especially in meeting. Thus, giving me the fear in attending meeting.

Initially I started with Phonak hearing aid. It helps amplified the sound and I could hear better then. Somehow, my hearing loss deteriorated further that in late 2012 (43 years old), there was profound loss of hearing on my right ear. Even digital hearing aid could not help. On my left ear there is still about 50% to 60% hearing with hearing aid. I was lost at this point of time. I was considering learning sign language. I went to see my ENT specialist and my audiologist Mr. Bala advised me to go for an CI as an alternative to my hearing loss.

I also thank God for Engineer and Scientist, giving them the knowledge to create such a complex and sophisticate device to help those with hearing loss like me. It will be all perfect if the cost is affordable too.

Jonathan Po

I took my mum to Listening Lab at Simei to get her hearing aid fixed, during our first visit, she patiently explained the whole procedure to my mum and also explain to my mum why she really in need to fix the hearing aid. She is very knowledgeable, and friendly, and we are encouraged to ask questions. she is also very patient with old people which is the most importance. Also her after service is superb so I highly recommend.

Mdm Goh

My mum, Madam Kek (73 year old) had the Cochlear implant (CI) done on her left side in 10th September 2019. Thereafter, thanks to the subsequent auditory verbal therapy, evaluation from SGH ENT team, as well as, the support from AB's and Listening Lab staffs; Madam Kek was able to hear, comprehend sound and music from her Cochlear implant, Naida CI Q90, and hearing aid (HA), Naida Link UP, for her right side before end year. We are happy that both the CI and HA have improved mum qualify of life. Now Madam Kek is looking forward to work again to pass her time as she can hear and better communicate with others.

Madam Kek

Titus was implanted when he was 18 months old. He is a happy, talkative 6.5 years old now. AB has been with him for 5 wonderful hearing years and we are looking forward to a bright future that lies ahead for him. AB’s Naída CI sound processors are reliable and the technology is constantly evolving and upgrading. When Titus was introduced to Naida Link CROS, his life was enriched. The wireless network established between his Naida CI sound processor and a Naida Link CROS transmitter allows him to hear from both ears. This changes Titus’s life and the way we interact with him. We are also very pleased with the prompt response and service provided to us. The staff in AB genuinely cares! We want to thank AB for making Titus’s hearing journey an enjoyable and a relatively stress free one!

Titus Pang

I have been living with progressive hearing loss for more than three decades. Socially, I find myself fearful of communicating with people and at home, watching 'soundless' television programs is a norm.

An unforgettable experience. Trying on a pair of Resound GN hearing aid, I was energized and revitalized and overwhelmed with emotional tears of joy. The Resound GN is truly remarkable and uniquely equipped with three-friendly-user environmental modes that provide hearing comfort wherever we are.

In particular, I like to extend my utmost gratitude to Hearing Consultant. With her profound compassion and wisdom in guiding me, I am confident that I can forge a formidable partnership with the Listening Lab; So that I can rebuild a new chapter of a happy and value-creative life and simultaneously, leaving behind the painful memories of the past three decades.

Mr Tan